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Who Benefits from a Business Communication App?

In News by commandadmin

Today, 90% of buyers want companies to share more specific information with them, more efficiently, focused on their needs and requirements.

Who benefits from a business communication app? See below for some of the challenges facing C-Suite & Directors, Product Support Teams, Sales Teams, and Dealers/Distributors – and solutions with a powerful business communication app.

Contact us for a free consultation to see how Command.app can help you.


C-Suite & Directors: need for relevant and up-to-date intelligence (analytics/data) from the field, and control of messaging and processes.

Challenges:

  • Don’t have enough data from the field
  • No easy way to review analytics on direct customer interaction
  • Not sure what’s been distributed, presented or talked about in the field
  • Can’t demonstrate due diligence in day-to-day field operations
  • Struggling to provide adequate support pre, during and post-sale

App Solutions:

  • Analytics & Reporting
  • Content and Messaging Control
  • User Management
  • Due Diligence & Documentation
  • Mobilize and Streamline Business Processes
  • Standardize support of global sales force
  • Be innovative and more efficient

Product Support Teams: need help with content version control, updated content distribution to external reps, and feedback for improvement.

Challenges:

  • Struggle to manage marketing material versions
  • Have outdated pricing and product information in the field
  • Don’t know what sales reps are actually using in presentations
  • Rouge sales reps are creating their own
  • Don’t have analytics from the field to know what is working, and what isn’t working

App Solutions:

  • Content and Messaging Control
  • Easy Content Updates
  • User Management
  • Usage Analytics
  • Security

Sales Teams: need access to the right piece of content at the right time, for specific audiences and stakeholders, helping them meet customer needs and expectations.

Challenges:

  • Want assurance that all materials are current
  • Need materials in various foreign languages
  • Don’t have the tools and information to represent you
  • Need to have full knowledge of your product features & benefits
  • Can’t easily get access to products for demonstrations
  • Don’t have detailed specs and information at their finger-tips
  • Have not mastered your full product line and can’t cross or up-sell
  • Only sell what they know and are comfortable with

App Solutions:

  • Situational Sales Tool
  • App designed to simplify complex information presentations
  • Up-to-date content and information
  • Regionally focused content and messaging
  • Detailed Product support materials
  • Alt language content
  • Usage analytics
  • Instantly fulfill information requests via email
  • Cost-calculators, assessment forms, and quote builders
  • Sales tool works on, or off-line

Dealers/Distributors: need to be armed with more effective tools and materials in order to sell your products and services. They need more support and training to be successful.

Challenges:

  • Need information for all products, markets, languages, situations, and on-demand virtual demonstrations
  • Need up-to-date tools, info and content to truly represent you
  • Don’t have access to actual products for demonstrations
  • Don’t have detailed specs and information at their finger-tips
  • Need to have full knowledge of your product features & benefits
  • Have not mastered your full product line and can’t cross or up-sell
  • Only sell what they know and are comfortable with

App Solutions:

  • Dynamic mobile sales tool designed to handle complex information
  • Up-to-date content and information
  • Regional Content and Messaging
  • Inservicing Tools (after the sale support)
  • Situational Selling Tools
  • Easy Navigation
  • Forms and feedback capture tools
  • Instantly fulfill information requests via email
  • Cost-calculators, assessment forms, and quote builders
  • Sales tool works on, or off-line

Customers: have limited time and want their questions answered, and they need support to help them succeed with your products, and they want it now.

Contact us for a free consultation to see how Command.app can help you.

Contact us by completeing this form and one of our experts will be in touch to answer all of your questions, and to learn more about your needs for a mobile business communication app.

Call Us:

(816) 842-7390

Email Us:

hello@command-app.com

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