FAQs and Troubleshooting

Having issues with your Command.App? Here are some helpful tips & tricks you can try.
After trying the steps outlined on this page and if you still aren't able to remedy the situation, please reach out to us by clicking here.

Device Requirements

Please confirm from your Organization Administrator what device package your company purchased.
Device packages can include phones, tablets/PCs or both.
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iOS Devices
• Have iOS 10 or iOS 11+ installed
• iPhone 6 or newer
• iPad Air 2 or newer
• At least 2GB of hard drive space available
• Always update to the latest Command.App version for the best experience.
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Android Devices
• Have 4.1+ installed
• At least quad-core 1.4GHz processor on device
• At least 2GB of hard drive space available
• Always update to the latest Command.App version for the best experience.
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Windows Surface and PCs
• Have 10.1+ installed
• At least dual-core 2.7GHz processor & 4GB of RAM
• At least 10GB of hard drive space available
• Always update to the latest Command.App version for the best experience.
• https://www.lifewire.com/how-fast-are-4g-and-3g-internet-speeds-3974470
• https://www.informationweek.com/mobile/mobile-business/coffee-shops-wifi-ranked/d/d-id/1316186
• https://info.hummingbirdnetworks.com/blog/whats-the-average-wifi-speed-hint-its-higher-than-you-think